Welcome to our Shipping Policy page! Here at cueballmasters, we are committed to getting your orders to you as quickly and safely as possible. Please read on for more information on our shipping policies and procedures.

Order Processing Steps:

1. Order Placed

2. Order Confirmed

3. Packed Securely

3. Shipped Safely

  • We currently ship to customers in the United Kingdom (UK). Unfortunately, we do not offer international shipping at this time.

  • We guarantee that all items shipped will be first-quality, non-defective and substantially the same as the example pictured.
  • To pack every single order, we use strong boxes with internal protection to guarantee safety through shipping process.
  • All our products are shipped and delivered by well known companies such as, DHL, FedEx, Royal Mail and EVRI.

When Will I Receive My Order?

All orders are processed within 1 to 3 business days (Mon – Fri) after order confirmation. You'll receive a shipping notification once your order is dispatched. Below are two tables detailing the available shipping rates on our website.

Free Shipping

Order handling time :

1 – 5 business days

Transit time :

3 – 7 business days

Price

Free

Priority Insured Shipping

Order handling time :

1 - 2 business days

Transit time

3 to 7 business days

Price

£ 4.99

Once your order has been shipped you will receive an email from us with a tracking number and a link to track your order. Typically, most orders are delivered within a transit period of 3 to 7 business days (Mon – Fri).
You can also get the latest status on your shipment by visiting our order tracking page at any time.

PLEASE NOTE :

  • For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 5 business days and there is still no information on your tracking number, please contact our support team at help@cueballmasters.com.
  • The shipping time are calculated by using business days and delays maybe caused by force major, natural disasters, inclement weather, public holidays, and factors out of our control.
  • If your order does not arrive in a timely manner or is held up in the carrier’s possession, please contact our support team at help@cueballmasters.com.
  • We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly contact our support team at help@cueballmasters.com. as soon as possible.

Changes On Orders :

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 2 Hours of placing your order at help@cueballmasters.com, since our order system is automated.

Tracking Indicates Delivery, Yet Item Not Received ?

If the tracking indicates that your order has been delivered but you haven’t received it, please take the following steps:

  1. Check with neighbors or household members in case the package was delivered to them by mistake.
  2. Verify the shipping address on your order confirmation email to ensure accuracy.
  3. Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
  4. Provide us with the proof of non-delivery so that we can promptly issue a refund for your order.

Need a Help?

Disclaimer:

These policies are verified for cueballmasters and able to be used against any claim. Please make sure to read these policies before placing your order.

If you have any additional questions, don’t hesitate to get in touch with us at help@cueballmasters.com or by phone at +447848142136